Information Technology in Health Care: Still The Big Lever

For a decade now, just about every service industry has taken for granted the benefits of information technology: Increased productivity, faster and better service, and access to services from home. All actionable information is recorded and shared electronically so that ever smarter information systems can help us anticipate and prevent problems. Whether it is retail, financial services, or even fast food, productivity in everything has gone through the roof.

Every service industry except health care, that is.

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Google Sets Challenged by Niches like “Home Health Monitoring”

Google Sets is an interesting new tool from Google Labs that finds associations between words or phrases and related terms that we might not have thought about. Who could be better able to offer such a tool than Google: More than any other organization on the planet, Google knows what we are thinking. When something is on our minds, chances are that a significant sample of us are typing it into Google. The resulting data puts Google in a unique position not only to identify associations between words, but also to derive insights into human intentions and behavior.

Google Sets Home Health Monitoring Example

Google Sets Home Health Monitoring Example

For obvious examples, type “Porsche” and “Mercedes” into Google Sets, and the site returns Ferrari, BMW, Audi and Lamborghini, among others. Type in “brain fitness” and Google Sets returns brain health, mind fitness, mental health, stress, cognitive neuroscience, brain training, and more.

For something less obvious, I challenged Google with the name of my old company, Health Hero Network. Google Sets accurately found AMGA, the acronym for the American Medical Group Association, the company’s partner on an important but not very well known Medicare chronic care improvement demonstration project. Google Sets also identified two of the company’s competitors, Viterion Telehealthcare and AMD Telemedicine, but missed the larger rivals Philips Telehealth and Honeywell HomMed as well as Intel Digital Health, the latest entrant into the home health monitoring market. Google Sets also didn’t pick up the fact that Health Hero Network is now part of Robert Bosch GmbH.

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